How to make a complaint
We take complaints seriously
We will do our best to investigate your complaint quickly and fairly once we've received it. We'll try to find out what went wrong, and see if we're at fault. We'll also see what we can do to resolve your complaints.
Formal complaints can be sent in writing to email@example.com.
Escalation and dispute resolution
Even after we have marked your complaint as resolved, if you are still not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a new review and try to get it sorted.
Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.
Contact details for the Financial Ombudsman are:
Financial Ombudsman Service
London E14 9SR
Tel: 0800 023 4567