The balance we show you in your Portify app is the balance of your connected bank account. We update your Portify account balance as soon as we receive information from your bank. Sometimes it can take several days for your bank to send the transaction data to us.
If this is the case and you're waiting, there are a few things you can try:
- Go to the app home screen and pull down to refresh the transaction feed.
- If you connected your bank to Portify before April 2019, disconnecting your bank and reconnecting it may significantly improve refresh speeds too.
If you're unsure what to do, just get in touch with our Customer Support team who will be happy to help.