If you would like to make a complaint, please contact us so that we can look into this for you. We will do our best to investigate your complaint quickly and fairly once we've received it. We'll try to find out what went wrong, and see if we're at fault and we'll also see what we can do to resolve your complaint.
We will usually get back to you within a few business days, but we are allowed up to 8 weeks to come back to you with a final response.
Formal complaints should be sent in writing to firstname.lastname@example.org
Escalation and dispute resolution
Even after we have marked your complaint as resolved, if you are still not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a new review and try to get it sorted.
Alternatively, you have the right to refer your complaint to the Financial Ombudsman Service (FOS), who will independently review your case for free.
Contact details for the Financial Ombudsman are:
Financial Ombudsman Service
London E14 9SR
Tel: 0800 023 4567