If you don’t pass the security questions but you’re sure you provided correct answers, we would advise that you first speak to TransUnion, as they control this process entirely.
You’ll need to make sure that your name, Date of Birth and entire address history on their side matches the details on your Portify account. They’re very strict on the details, so it’s important that they are exact matches.
30 days after your first attempt, TransUnion will allow you to retry the security questions, so it’s a good idea to ensure your details match before then.
Sometimes, despite all details seeming to match and correct answers being provided to the security questions, TransUnion still won’t pass you.
In this situation, it is again worth contacting TransUnion to see how they offer to help. Portify has zero control over the process, unfortunately.
If that is the case for you, you’ll still be able to see your TransUnion credit score and Portify's reports to it on Credit Karma.