FAQs

Bank Accounts

• How do I disconnect my bank?
• Which bank providers can I connect to?
• How do I load my most recent transactions into the app?
• How do I hide my bank account?

Portify account settings

• What is my PIN?
• How do I delete my account?

General information

• Give us your feedback!
• What format does my name need to be in?
• Is Portify legit?
• How does Portify make money?
• How to make a complaint

Terms, Conditions and Privacy Policy

• Portify General Terms & Conditions
• Portify Privacy Policy
• Portify Plus Terms

Security

• What is TrueLayer?
• Is Portify safe?
• What happens if Portify gets hacked?

£7 Portify Plus (pre 2021)

• How long does it take to receive my funds from Portify on the £7 Portify Plus membership?
• What is Flex Finance?
• Flex Finance - Frequently Asked Questions
• Repay on time
• What is a £7 Portify Plus membership?