Portify Team

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  • How do I delete my account?

    Please contact us if you would like to delete your account.  Some important things to be aware of: You can close your account by emailing team@portify.co If you have an outstanding credit boost su...

  • Repay on time

    Note: This article relates to the £7 Portify Plus membership which we stopped accepting members onto in 2020.-- What does it mean? Re-paying your Flex Finance within 30 days shows your willingness ...

  • How to make a complaint

    If you would like to make a complaint, please contact us so that we can look into this for you. We will do our best to investigate your complaint quickly and fairly once we've received it. We'll tr...

  • How do I disconnect my bank?

    To disconnect your bank from Portify complete the following steps:  Click on the Profile tab  Go to Bank Connections Click the "x" next to the account you want to disconnect Portify will disconne...

  • Give us your feedback!

    We'd love to hear your feedback on current Portify features and your ideas to make things even better. We regularly conduct research calls with our members - if you'd like to register your interest...

  • How does Portify make money?

    Our income comes from our members paying their subscription fee. The subscription fee may be subsidised and paid for by partner companies to reduce the cost to our members.  

  • What happens if Portify gets hacked?

    Your data is safe Portify doesn't store your bank credentials. This means your account cannot be breached even if our servers or databases are compromised.  We use a Financial Conduct Authority app...

  • What is my PIN?

    Your PIN is a 4-digit code, which you choose and use to log into Portify. Your PIN helps keep your account safe by preventing other people from logging into your account. If you are having trouble ...

  • What is TrueLayer?

    In order to connect to your bank account, Portify uses a trusted third-party provider called TrueLayer. TrueLayer is based in London and works directly with leading banks to safely and securely hel...

  • Is Portify safe?

    The privacy and security of your personal data are at the heart of what we do. FCA Registered Portify is authorised and regulated by the Financial Conduct Authority under firm registration number 8...