Portify Team

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Activity overview

Latest activity by Portify Team
  • Portify Team created an article,

    Sitemap File

    This is the support page site map.

  • Portify Team created an article,

    What is TrueLayer?

    In order to connect to your bank account, Portify uses a trusted third-party provider called TrueLayer. TrueLayer is based in London and works directly with leading banks to safely and securely hel...

  • Portify Team created an article,

    What happens if Portify gets hacked?

    Your data is safe Portify doesn't store your bank credentials. This means your account cannot be breached even if our servers or databases are compromised.  We use a Financial Conduct Authority app...

  • Portify Team created an article,

    What's the minimum balance I need?

    We've seen that people who have balances under £0 often have trouble affording and repaying Flex Finance payments. As a result, we cannot approve your application if you're in your overdraft or hav...

  • Portify Team created an article,

    How long does it take to receive my funds from Portify?

    We release the funds to you as soon as our system verifies and approves your Flex Finance application. When you first withdraw it can take up to 72 hours for your bank account to be verified and fu...

  • Portify Team created an article,

    What bank account do I need to connect?

    We need to be able to verify your earnings to make sure you can afford Flex Finance before we can approve you. We don't require your income to be from a single source but we do ask that you connect...

  • Portify Team created an article,

    How to make a complaint

    If you would like to make a complaint, please contact us so that we can look into this for you. We will do our best to investigate your complaint quickly and fairly once we've received it. We'll tr...

  • Portify Team created an article,

    Give us your feedback!

    We'd love to hear your feedback on current Portify features and your ideas to make things even better. If you have any suggestions of how we can improve Portify please email team@portify.co ✨

  • Portify Team created an article,

    How does Portify make money?

    We make money when our members pay their subscription fee. The subscription fee may be subsidised and paid for by partner companies to reduce the cost to our members.  

  • Portify Team created an article,

    How do I delete my account?

    Please contact us if you would like to delete your account.  Some important things to be aware of: You can close your account by emailing team@portify.co. If you have an outstanding credit boost s...